Upic University Bookstore

Here at Upic University, we have posted many of the books we love and recommend. If you have others you would like to recommend, please write us at feedback@upicsolutions.org. The links below are part of the Amazon affiliate program which costs you nothing more, but provides a small contribution to Upic for our staff library.

CRM/ Relationship Management

MS CRM 2011

  Microsoft Dynamics CRM 2011 Unleashed Working with Microsoft Dynamics CRM 2011 (Developer Reference)

Customer Service

Delivering Happiness: A Path to Profits, Passion, and Purpose Simple Truths of Service: Inspired By Johnny the Bagger 

Management

Rework Switch: How to Change Things When Change Is Hard Linchpin: Are You Indispensable? Zilch: The Power of Zero in Business   

Social Media/ Marketing

  The Networked Nonprofit: Connecting with Social Media to Drive Change

Technology

Managing Technology to Meet Your Mission: A Strategic Guide for Nonprofit Leaders

Video-conferencing

Clear One Chat 60 Personal Speakerphone for Skype 910-159-251