Application Hosting
Provided in 24×7 monitored, earthquake tolerant data center which far exceeds the typical computer/server setup at a local United Way. Upic hosts a variety of applications including Microsoft Office, Microsoft CRM, along with United Way leading campaign and accounting packages. Member United Ways provides the application licensing/maintenance fees and Upic provides dedicated on-staff engineering resources to make sure your applications are accessible at least 99% of the time every month. The benefit: now your data and servers are located hundreds of miles away from your United Way in the event of emergency and you can access both anytime, anywhere from an internet connected PC.
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Diagnostic Tools
Through volume purchasing, Upic provides the diagnostic tools needed to keep your PC/workstations operational and secure. Beginning this spring, Upic will bundle some of the leading diagnostic tools (Anti-Virus, Anti-Malware, Spam Filter, Internet Filter, Remote Control Management and Help Desk ticketing system) into a single, easy to use package for use by your local IT staff or our skilled technicians to make sure your systems are protected. The benefit: volume purchasing will save time/money along with a single support organization to make sure these tools work for you and your team.
Technical Support
We provide technical support for your access into the Upic data center and for your United Way’s PC/workstations through our team of skilled engineers. Having a problem with your office PC or printer? Need a password reset or locked out of the system? Maybe it’s a basic question about PC’s? We even administer and proactively monitor your PC workstations using our suite of diagnostic tools. United Way members can call, click or email and get service 12 hours every business day. With your permission, our trained technicians can even remote into your PC and perform basic troubleshooting while you watch. The benefit: you can save your IT and staff time for mission-critical and strategic efforts rather than day to day technical issues.