- 2011: Fourth Generation Data Center Opens, Upic Adds CRM Expertise

Fourth generation data center hardware is installed, 22,000 help desk tickets are resolved at 94% on time delivery rate and we reach a 2.5 million paper-pledge processing milestone. Our first Upic Summit is held in northern KY, and we rank 96 in the list of global top 100 managed service providers. We have 1,500 workstations under management, with 500 e-pledge accounts hosted and configured. Columbus pilots the Microsoft Dynamics CRM platform.