Upic Associates

Expertise like ours does not grow on trees


J.R. Howard
Chief Executive Officer

I bring to Upic a passion for building and empowering communities through the use of technology. I had previously been with Upic Solutions as the Director of CRM Strategic Services for four years. I began my IT career in 1997 as a network administrator for a local market research firm and in 2005 accepted a position as Director of Technology at a Cincinnati Leasing and Logistics company. In these positions I helped modernize the organizations technology and specialized in finding solutions that were agile and quick to implement.  I hold a BBA from the University of Cincinnati in Information Systems and I am Microsoft Certified System Engineer. I currently resides in South Lebanon, OH with my wife and two daughters. I enjoy being active in my  local community, helping with youth sports and education. I was recently awarded the LEAD Magazine’s IT Leadership Award for having demonstrated leadership, professional achievement, and continuous contribution to the workplace and community.

David Burley
Chief Technology Officer

After 13 years in internet e-commerce and media, building novel solutions to large scale problems, I am excited to apply that knowledge to enable positive impact in communities around the world. I was raised in Vermilion, Ohio tinkering with paper airplanes, 8″ floppies and Tandy computers. While attending the University of Cincinnati, I dove head first into the Free/Open Source Software community by testing, documenting and writing software. It was an easy transition from there to a variety of positions with SourceForge.net and Slashdot.org, responsible for the 24x7x365 global availability of the properties. I also volunteered with the WAVE Foundation as a SCUBA diver and now as a technology consultant. In my spare time I enjoy home improvement projects, traveling with my wife Suchi and teaching our son Zane which parent to ask for ice cream!

Jim Mead
VP of Strategic Services

I have worked for the United Way and their subsidiaries for over 34 years. I began with the United Way of King County (Seattle, WA), then moved on to the United Way of Greater Cincinnati. Along with Winston Faircloth, I helped to create and develop Upic Solutions. At Upic, I have assisted the United Way in their initial use of Andar for ePledge, and more recently in the migration of some United Ways to a CRM based campaign management system. I have been married for almost 35 years and have two grown children. In my spare time I like to train for and run in marathons. So far I have run in six! (Andar & FMS-21 years)


Paul Wagner
Associate Vice President, Application Services

I am the new Senior CRM Application Support team member. I was born and raised in Billings, Montana and have two older brothers and an older sister. After finishing high school I served a two year mission for The Church of Jesus Christ of Latter-Day Saints in Washington D.C. I then attended my first two and half years of college at Ricks College (Brigham Young University – Idaho) in Rexburg, Idaho. While at Ricks, I was actively involved in anything that had to do with music. I attended Portland State University in Portland, Oregon where I earned a Bachelors of Science in Human Resources Management in 2004 and then a Post-Baccalaureate in Business Information Systems in 2009. I married Julia, my college sweet heart, in June of 1998. We now have six beautiful children and enjoy spending time camping, canoeing, hiking, and anything else that has to do with the outdoors. The family moved to the Cincinnati area in 2010 from Newberg, Oregon and have fallen in love with Ohio.

Andrew Woten
Director of Customer Success

I have been a Developer for Upic Solutions since 2004, but have worked in the IT business with the United Way since 1999. Working at Upic, I have found that our customers provide us with everyday challenges to meet their customers’ needs to improve their lives.(Andar & FMS-14 years)

Patrick Callahan
Manager, Compliance / System Administrator

I had a 21 year career with Delta Airlines before starting in the field of IT. Then after two years of IT work, I found my way to Upic Solutions in 2010. My Upic colleagues had good fun with me when I started because I could never quite remember when we were off for a holiday. This is the first job in my life at a company that was not open every single day of the year! Outside of work, my family gets most of my time. Occasionally I also sneak in some time to play guitar with a band.

Andrew Vogel
CRM Business Analyst

It is my pleasure to work at the intersection of Upic’s customers and technology. Technology has been a passion for me since the original Commodore 64 computer, and that passion has only increased over the years. Outside of Upic, I am a professional chef and culinary educator, moonlighting in Cincinnati’s #1 restaurant kitchen. I am the Kitchen Manager and Executive Committee Member for Cincinnati Food + Wine Classic, which celebrates the rich culinary heritage of the Midwest. Other interests include pets, SCUBA diving, travel, and road bicycling.

Betsy Sanders
Office Manager

I have been the office manager for Upic Solutions since September, 2011. Working for Upic and the United Way make me feel like I am making a difference in the world around me. I like to think that in some way, I am helping people who are down in their luck, and need a helping hand. When not at work, I enjoy taking long walks and scrapbooking. I have participated in the Susan G. Komen 3 Day Walk for Breast Cancer four times, raising over $10,000 in the fight against this terrible disease.

Brian Miller
Developer Lead

I am a Senior CRM Developer at Upic Solutions. I started at Upic over 6 years ago, but I have been in the IT field for over 16 years. I work for Upic because I like knowing that my work has a higher purpose; that I am helping to bring about change, not just profit, within the community. I have two daughters who occupy most of my spare time. In addition to keeping them out of trouble, my hobbies include reading, playing the guitar, and drawing. (Andar-8 years)

Charlene Hoffman
Andar Analyst

I began working at the Metro United Way (Louisville, KY) in 1986, then joined the Upic Solutions team in 2004 as an Andar Business Specialist. Working for Upic Solutions and the United Way allows me to make a difference in the lives of others, while making a living working with passionate, caring individuals. I have been married for 34 years, have two daughters, and four beautiful grandchildren, with another on the way. (Andar & FMS-15 years)

Craig Irvin
Senior Technical Architect

My IT Career started when I was still working at CompUSA and was able to talk the tech services in allowing me to try my hand at working on computers. I quickly rose to the challenges and soon was one of the most profitable and requested technicians. Looking for more growth I found myself working for a few other companies that allowed me to work on many different enterprise systems; mostly centering around Novell and Microsoft. My passion resides in the automation of IT systems and constantly try to find ways to work smarter rather than harder. In 2007 I joined the UPIC team and love being part of something that is helping to make a difference with local communities. I currently reside in Philadelphia but will soon be moving to Nashville!

Debbie Jacob
Andar Analyst

I am a Business Analyst Specialist at Upic Solutions. I started working at the United Way of Greater Toledo in 1979, then joined the Upic team in 2008. I get to work with a very diverse group of people from across the country, including United Way staff, agency staff, company employees, donors and Upic staff. They are all working together to help people in need and make their communities a better place. It’s a great feeling to know that I’m contributing to that. One thing that amazes me, though, is how appreciative everyone is for the information and help I provide. When I’m not driving my two teenagers somewhere, I enjoy Zumba classes, reading, golf and gardening. (Andar & FMS-20 years)

Bethany Smith
Senior Business Analyst

I joined Upic in 2016 after nearly 12 years at United Way Suncoast in Tampa, Florida as the Director of Database Management. I’m originally from Northern Virginia and relocated to sunny Florida in 2008 to be near my parents. I approach work as a challenge to find elegant, effective technical solutions for the people working hard to improve their communities. Outside of work, I enjoy philosophy, economics and games.

Todd Daum
Application Services Support Specialist

I joined Upic Solutions in 2016, after previously being an HVAC technician and fire fighter. I bring 27 years of customer service experience to a wonderful team. I look forward to a future of helping United Ways reach their goals. I am very active in volunteering, directing my efforts towards helping those with Multiple Sclerosis and in the past as an Eagle Scout with the Boy Scouts of America.

Matt Nemekis
Senior Technical Support Specialist

I started at Upic Solutions in December of 2016.  I have been in the IT field for a many years.  During that time, I have performed support services, admin functions, training and document writing. In my spare time I collect music, swim and spend time with my 2 children.