What Upic is Doing

Upic has a robust Enterprise Risk Management framework to support the response to known and unknown risks that may occur. The ongoing global COVID-19 event falls under this umbrella. We understand our role as a critical part of your United Way team, and wanted to share what we have done and are doing to ensure continuity of support.


Upic is uniquely structured to support you in case of any regional event. The team works remotely as part of standard routine and is distributed across the country in more than 15 states. No Upic team operates solely out of a single location, or requires assets located in a single location to function.

Our systems are distributed among multiple data centers or regions, and across multiple leading cloud platforms (AWS and Microsoft Office 365) to maximize our ability to respond to systemic events that may occur. We use multiple communication providers and systems to ensure continuity in case of any system or provider outage.

Additional Controls

On top of our normal controls, we have added the following in response to current events. We are also staying on top of local, national and international guidelines (including the CDC, WHO and others) to tailor our response as the situation changes:

  • Anyone who feels sick (regardless of potential diagnosis) has been directed to stay at or work from home
  • All travel has been reduced to that which is business necessary, and must be pre-approved by executive leadership
  • All conferences planned by Upic or others have been canceled or converted to an online format
  • Physical systems are managed by AWS or Microsoft, who maintain robust response plans

We hope to support and protect the team as best we can from getting the virus while minimizing the risk of spread to ensure continuity of operations.

Recommendations for You

  1. Follow the guidance of major governmental organizations, like the CDC and WHO.
  2. Develop an internal plan for how to reduce internal risk, such as working from home — and communicate the plan.
  3. Test your plan, ensuring your team can work from remote if that is part of it (can they access critical systems, data, and phones).

And if you have any further questions, please reach out, we are here to help!

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